fbpx Skip to content

New Virtual Assistant Standards

virtual assistant approved by www.SocietyofVirtualAssistants.co.ukBack in 2006 we established the UK’s first professional standards for virtual assistants…  They were reasonably simple, but surprisingly a lot of VAs simply hadn’t ever considered the security of freebie email addresses or even what they would do in case of flooding or a burglary…  The SVA Approved list was born!

10 years on, the industry has made huge leaps, but we are still somewhat hampered by a reputation of being a home-based industry.  That affects every VA who has ever had a client haggling on price, or being unsure of working with us.

The idea behind the professional standards is to raise standards across the board for virtual assistants – and to create something to aim at for new assistants entering the industry. 

Current rules:

  • Have domain specific email address
  • Have a landline telephone number
  • Display your contact address on your website
  • Back up data securely off site (this can be via automated online backup)
  • Answer phone calls or emails received within office hours next working day or to have an answerphone or autoresponder telling clients your return date
  • Only take on tasks which you are fully capable of completing
  • You must have contributed to the industry via interacting with SVA and displaying a link on your website
See also  Understanding the VA Mindset - for clients...

Additionally from 1st January 2017 you will also need:

  • Terms & Conditions included on your website – MORE INFO
  • Cookie Policy (if relevant)
  • Privacy Policy (if relevant)
  • Acceptable Use Policy (if relevant)
  • Data Controller Registration – MORE INFO
  • Suitable professional indemnity insurance – MORE INFO
  • Landline number – requirement dropped

Don’t panic – over the next few months we’ll be helping to get everyone to comply and to understand what these measures will involve – and crucially, why we think they are essential for every professional VA to have. ***N.B.: These requirements are ONLY for VAs who appear on the Approved List – everyone else will remain a standard member.***

SVA is working with a variety of VA organisations and trainers to raise awareness:

Thanks go out to BeMyVA, VACT, The VA Doctor, MyVACompany, VIP-VA, Michelle Poole, Lyndsey Gilchrist, Phillippa Goodwin, VA Pro Mag and VA Success Group for helping us come up with the new rules!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.