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Eagle eyed viewers of BBC1’s The Apprentice might have spotted Caroline and fellow SVA member Michelle Smith of ValueAdd doing deals with Karen Brady’s team last night… (Note the glass of wine – typical Glaswegian fashion. Michelle: We need to stop being such cliches!!) Filmed during the summer heatwave, we were sworn to secrecy about…

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Virtual Assistant Pricing

Over the years we’ve been asked for examples of price increase letters – each VA business is different and you will know your clients best, but here’s a few ideas about how you can increase your virtual assistant rates without alienating the clients. Why raise your virtual assistant rates? Firstly, remember that your clients will…

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sales letters

We get asked for sales letter advice all the time…  One of the reasons I tend not to give out advice on it is because 1) Sales letters have a very poor return (usually 1%-5%) and 2) Because each business will have a unique personality which needs to shine through in their marketing. Having said…

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Thank you for helping SVA. I get emails all the time about how useful SVA is to UK virtual assistants – if they need info on a particular problem, or just to gauge how other virtual assistants are finding the market at the moment, SVA is the first place they go to.  And it’s free……

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Catch Your Calls - CDM Call Handling

  What is it? Simply put, call handling is a service which allows you, and/or your client, to outsource their phone answering to a specialist provider. What’s the difference between call handling and call answering? Call answering is a simple message-taking service which answers the call, takes a name and number, and passes these details…

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  One of the highlights of my year is judging the outstanding Virtual Assistant Awards. It gives me a chance to see the wide range of highly skilled and professional virtual assistants on show. I also get to meet many of the other people in our industry.   Unfortunately, because of the really bad snow…

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customiable press release for virtual assistants

During SVA’s UK VA Survey v8 you asked us to develop more shared resources that you could use to promote your business… One of the things which Virtual Assistants felt would be useful was a customisable press release that you could tweak with your own details and submit to local news outlets.  Local papers may…

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GDPR data protection

GDPR Compliance: So we are all scrambling around at the moment trying to make sure all our suppliers are compliant in terms of storage and  security for GDPR.  There will be a million different apps, programmes, suppliers and programmes which VAs store personal information in and which should be assessed for data liabilities…And I’m sure…

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