Insider tricks for getting the best out of your virtual assistant
5 things VA clients need to know: We’ve seen those insider tips from Cabin Crew and Dentists… Little tips and tricks to make sure you get the very best service. Virtual Assistants are no different, there are a few small things you can do to make our lives immeasurably easier. So here are the insider tips from virtual assistants about being a great client and getting great service!
5 things VA clients need to know
Number 1: Don’t ask us to use a dodgy list…
From May 2018 as data processors, we’ll also be liable for you dredging the internet for random emails – so to comply with the new GDPR laws, we’ll be asking you where you got your list from and how they signed up. As much as your friend may be very interested in your new project, unless he personally opts in, he’s not going on the list! More information from ICO here.
Number 2: Pay your bill on time
We’re professionals, we have our own bills to pay. Making us wait for payment will mean we spend more time chasing your payment and trying to find new clients rather than concentrating on your business.
You wouldn’t do it to an employee, so don’t do it to us.
Number 3: Brief us fully
Often if the VA has an overview of what you are trying to achieve, they will be able to suggest shortcuts or better ways of doing the task.
Chasing logins/passwords or copy is also time-consuming – make sure you send all materials which the VA will require when you brief the job.
Number 4: Don’t micromanage
We are not employees, we have other clients to service too – the more time you spend checking upon us, the higher your bill will be! You might ask us to check in when we’ve spent 5 hours on your work, or to let you know the status of certain projects daily/weekly – that’s fine. Hassling us for updates before the deadline really just interrupts our workload.
If your nerves can’t let go of your business straight away, send us small tasks first so you gain confidence that we do what we said we would, on time, perfect and in full.
Number 5: Say thank you for a job well done
Saying thank you is such a small thing, but it makes your VA’s day when you send a quick thank you message. It’s great to know that what we do makes a difference.
You might even want to write a testimonial or recommend them on LinkedIn, Google Reviews or Facebook Page Reviews!
Editor’s Note: Should you wish to use this in your own newsletter/website, we are very happy for you to do so provided it is credited to SVA. Please add the following: “This article originally appeared on https://www.societyofvirtualassistants.co.uk/“