CALL HANDLING – WHAT’S IT ALL ABOUT?

 

What is it?

Simply put, call handling is a service which allows you, and/or your client, to outsource their phone answering to a specialist provider.

What’s the difference between call handling and call answering?

Call answering is a simple message-taking service which answers the call, takes a name and number, and passes these details on, usually by email.

Call handling on the other hand does exactly what it says on the tin – it is handling an entire call from the moment the caller picks up the phone, to making sure the enquiry has been fully resolved. It can encompass diverse aspects like booking appointments, transferring calls, returning calls, and sending SMS (text) messages as well as taking a name and number and emailing a coherent message.

Did you know?

• 80% of all business communications take place over the phone
• 85% of people whose calls aren’t answered will not call back
• Businesses in the UK lose an estimated £30 billion every single year due to missed calls
• If you don’t answer your calls, your competitors will

Is this something I can offer my clients?

Offering a call handling service to your clients is not as easy as it sounds. You will be tied to your desk Monday to Friday, 9.00 am to 5.00 pm, and the ‘phone might not even ring. Being at your desk means that you can’t go out and get more business, pop to the bank/post office, or even nip to the loo as you can’t guarantee when the ‘phone will ring. And what if you want to go on holiday, or you are ill? Who will answer the calls for you?

You will also need to be professional at all times – no background noises (such as washing machines, children, dogs etc) – and consider the equipment necessary to identify in which company’s name you should answer the ‘phone.

Not as easy as it first seemed and very restrictive on your time and resources…

What’s the alternative?

Outsourcing your/your clients’ telephone answering needs to call handling experts such as Catch Your Calls.

Catch Your Calls offer two levels of service: simple Call Answering, or the more comprehensive Virtual Receptionist package.

Which to choose?

We like to keep things simple. With two levels of service, Catch Your Calls has the know-how and expertise to get what you need done. All calls are answered in your business name within 3 rings, and we’ll do our very best to make sure your experience with our team is enjoyable and satisfactory.

With our Call Answering packages, we will answer your calls in your business name, and take a detailed message including caller’s name, telephone number, subject of the call and any other relevant information you ask us to obtain. We will email this to you as soon as the call ends.

Our Virtual Receptionist packages include call answering, to which we add urgent text (SMS) messages, incoming and outgoing calls, appointment bookings, diary management and transferring calls. We will also act as a point of information for your business.

Is there anything in it for me?

Yes! If you refer a client to Catch Your Calls who signs up to any package for at least one month, we’ll send you a £10 Amazon gift voucher at the beginning of the second month.

Who are you?

Catch Your Calls is a partnership between three long-established Virtual Assistants, Rachel Brett, Jane Mellor and Carole Meyrick who all have extensive call handling experience. Catch Your Calls was set up in response to customer demand to provide a quality Call Answering Service. Backed by a team of experienced call handlers, we’re here to help you provide a seamless interface with your clients, ensuring that all your calls are answered.

Where can I find more information?

Visit our website for further details, including pricing and FAQs.