IYOSA 2014: the importance of Soft Skills

As part of the International Year of the Secretary/Assistant 2014, participating organisations are developing themes for their members in order to raise awareness of Secretaries and Assistants throughout the world… This month is:

The importance of soft skills

Growth is never by mere chance; it is the result of forces working together. – James Cash Penney

Excellent technical skills alone do not make a great assistant… Problem solving, communication skills, common sense, and ability to prioritise all come into being a great assistant.

On the UK VA Survey, we asked the assistants what they thought the most important skills were in being a Virtual Assistant – I was surprised by the result, as I’d expected the answer to be “marketing skills” since that’s what I see most questions about on the forum.  Surprisingly “communication” was the number 1 most important skill a VA can have.

So how do you develop those skills and can you give us an example of them in action?

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1 Comment

  1. One Virtual Solutions on 25 August, 2014 at 7:54 pm

    Hi Caroline!

    I agree, Communication is the thing that really triggers me because, as a VA that’s is really important. its not just for telecommunication. Its not just for the phone works. Its really useful the way to touch base more on your client side. When it comes to practicing the skills, its more like try to discover every options that’s available. Try your best. Sometimes Getting error’s are normal. 🙂

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