Top tips for Outsourcing: Tell your clients

Clients and VAs often complain to us about the quality of outsourcer there is out there… Here at SVA we want to promote best practice so that it reflects well on the whole industry, so we put together some tips on how to outsource your work safely.

Tip 8: Tell your clients:  If they are used to dealing solely with you, they are going to freak out being handed off to someone unknown…  Introduce your new VA in your monthly newsletter perhaps with a little bit about them and their expertise.  Explain individually to the clients that you’ll remain responsible for their work, but that you are getting some extra help from your new VA in order to improve the service (you could say give them quicker turnarounds, improve quality, allow you to focus on more strategic elements of their work).