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Email Management – great example!

I got a great example of email management the other day – posted straight to my inbox no less! For those of you who battle with the Zero Inbox policy, this might be a gentler version of managing your emails.

Here it is in all its glory:

In response to heavy workload and our ongoing commitment to quality, e-mails are checked daily at 4pm GMT.
This enables us to work efficiently for clients like yourself. When a client purchases an hour’s worth of services, they get each and every one of the 3,600 seconds of it.
If your message requires urgent action, forward it to our urgent mailbox XXXX where it will be dealt with in a timely manner.

Well done Lianne Savage of WorkingFreedom.org.uk – it establishes their email has been received, that their work is her top priority, when it will be dealt with and has an alternative contact for urgent work.

She’s set it up using an autoresponder on her incoming emails – very similar to what Tim Ferriss recommends in his book The Four Hour Work Week.

So take 10 minutes today to set this up and save yourself lots of time over the next few months!

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  1. Sarah Cruickshank on 15 November, 2011 at 9:25 am

    I’m seriously tempted by this idea Caroline… I’m going to put it on my list as a frog to eat today. Thanks for sharing ๐Ÿ™‚

  2. Lianne-carla Savage on 15 November, 2011 at 10:14 pm

    Thankyou for acknowledging my responder and sharing it with all of your readers. I’ve heard a lot about ‘The four hour work week’ I might have to add it to my kindle library.

    • Caroline on 16 November, 2011 at 10:06 am

      Definitely – it’s a really great book! And even if you have no intention of being quite as extreme as Mr Ferriss, it’s got some great tips for managing online businesses and your time.

  3. Sarah Cruickshank on 17 November, 2011 at 10:56 am

    Tried it, took the auto responder off in response to a quite rude email about it from a client of a client (who obviously took no notice of what the auto response said!).

    Will continue to use the idea, but will pass the urgent email address to clients on sign-up.


    • Caroline on 17 November, 2011 at 4:46 pm

      Can’t win ’em all Sarah! But it’s a good concept so don’t write it off entirely!

      • Sarah Cruickshank on 17 November, 2011 at 5:07 pm

        Ooh no, like I say I’ve let all my current clients know and will let all future clients know. I’ve just taken the auto-responder off, still doing the actual thing.

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