Understanding the VA Mindset – for clients…

Guest blogger Rachel Brett explains the difference between hiring a VA and hiring an employee.

There are really few things that really annoy me as a Virtual Assistant, but those that do, really annoy me.

No one likes to feel devalued. I remember feeling like that after I had been made redundant and was working as a temp. I went for a job interview for “a two week data entry assignment!” only to be told that I was too experienced and I would get bored, and the rate was for a pittance – and it was that behaviour which decided me to become a VA.

And then I finally made the leap from employee to business woman, both mentally and physically (mentally takes much longer), then I have to admit feeling very happy at running my own business (and I wish I had done it a lot sooner).

So when I see “job adverts” asking for VA’s I do wonder what the “employer” is thinking. I do think they are confused as to what they want. I received a couple of these lately and it made me really cross, as they treat the VA as an employee.

Let me give an example:

“I need a VA to make several calls for on behalf of my business and they need to be able to find out more about the client, and persuade them to buy our products and services.

This is a temporary home-based assignment, with the intention of going permanent

The skills needed are – blah, blah, blah

The successful candidate will need to be tenacious, etc., etc.

Full training will be provided.”

Now what is wrong with that you ask – The writer wants help to build their business and you have the skills? But it screams at me “job ad”!

If the person really wanted a Virtual Assistant who runs their own business, they would have understood that it is about collaboration and being provided with a service as opposed to managing staff.

So instead of a job advert, the request would be more like:

• An explanation as to how they would want the project to be run, what their goals were, timeframes, etc.,
• What they were trying to attain and
• How they would like the project managed
• They would understand that there would be contracted period, – not temp to perm,
• Have a structure that would enable the VA to work with, not work for the company.

And if they wanted a long term support with the VA, then this would develop over time should the working relationship be successful.

Let me make this plain, there is nothing wrong with being an employee, in fact there are several good reasons for choosing employees as opposed to freelancers, but taking advantage of a VA who saves you tax, NI, holiday pay, additional insurance and office space is not only insulting and quite frankly annoying. So please be clear as to what you want – employee or VA, because the two are not one or the same.

Rachel Brett of ArborVS, highly qualified and experienced administrator who runs her own virtual services business supporting those companies who need administrative support, specialising in digital transcription and administrative systems and soon to be added new skill of social media.Very opinionated and definitely not an EMPLOYEE!

How do you know the difference between choosing a VA and an Employee

Decided whether you want an employee or whether you would like to contract a freelancer like a VA is something business owners struggle with.

So below are the advantages of both put before you and then you can decide whether as a company.

What is clear here is the main difference between an employee and a contractor is that an employee will be closer to the source and tend to follow the ethos of the employer. A contractor will look at the skills required, and methodology required and advice how best to implement to achieve a goal. Two different approaches, two very different ways of thinking and it really depends on you the purchaser to know exactly what you want and how to achieve it.